Returns & Exchanges

We hope you love your Kop Lids order!

As a small independent business, every order genuinely means a lot to us. We create our own designs and, wherever possible, make our products to order with care.

We want you to be completely happy with your purchase. If something isn’t quite right, please get in touch and we’ll always do our best to help.

Returns

We offer a 14-day return period, which means you have 14 days from receiving your order to request a return and send the item back to us.

To be eligible for a refund, items should be returned in the same condition in which they were received — unworn other than for trying on, unwashed and unused, with original tags and packaging where possible.

All returned items will be inspected before a refund is approved.

Please take reasonable care of your item while it is with you. We reserve the right to reduce the amount refunded if an item has been handled beyond what is reasonably necessary to inspect or try it on, in accordance with your consumer rights.

We strongly recommend using a tracked postal service and keeping your proof of postage. Your return remains your responsibility until it reaches us, and unfortunately we’re unable to refund items that we don’t receive.

Exchanges

We don’t currently offer direct exchanges.

If you’d like a different size, colour or design, simply return your original item and place a new order for your preferred option.

Faulty, Damaged or Incorrect Items

If your order arrives faulty or damaged, or you’ve received the wrong item, please get in touch with us as soon as possible.

We’ll always do our best to resolve the issue quickly and fairly.

Refunds

Once we’ve received and inspected your return, we’ll arrange any refund due to your original payment method.

Once your refund has been processed, please allow a little extra time for your bank or payment provider to credit the funds back to your account.

Get in Touch

Before sending anything back, please contact us first so we can provide you with the correct return details.

The quickest way to reach us is via Instagram, or you can use the Contact Us form on our website.

Please include your order number when getting in touch so we can help you as quickly as possible.

Thank you for choosing Kop Lids and for supporting a small independent business. Your support really does mean a lot to us.

Nothing in this policy affects your statutory consumer rights.